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Busi650 quiz 1/busi650 quiz 1/busi650 quiz 1/busi650 quiz 1

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Busi650 Quiz 1

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Question

Question 1

In the Service Matrix, to which quadrant does recreation belong?

Answer

a) Service shop

b) Professional service

c) Mass service

d) Service factory 

Question 2

Which of the following is NOT an advantage of rapid response?

Answer

a) First-mover advantage

b) Elimination of overhead

c) Improved morale and communication

d) Sharper focus on the customer

Question 3

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